Branch Manager

Empower Rental Group is hiring a Branch Manager! Empower Rental Group is a family of local equipment rental providers across the Southeastern US.
We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently.
We now have over 40 locations (crazy right?) and we are hiring a Region Manager for our Support Center Location! Why is this an amazing opportunity? Because we are different! Our employees love to work here, and we offer benefits that are unmatched in our industry! We appreciate our employees and let it show.
We are not top-heavy, and our leaders wear many hats to achieve the goals and continue this growth – doing whatever it takes and helping each other.
We are a no excuses group not afraid to work hard.
Do we do everything perfectly the first time? No.
But we are never afraid to try and that is how we got here in less than 2 years.
From an operational perspective, we strive to be easy to do business with! Equipment rental can be frustrating, and we set out to solve those issues from the beginning.
Local rental companies tend to have great customer service but are limited in their equipment availability, while large companies have more equipment, but often lack effective customer service and have issues with accurate billing.
Empower Rental Group combines the best of both worlds.
Our network of ever-growing local equipment rental branches keeps the local rental company customer service and feel but allows access to equipment from all of our locations.
We pride ourselves on providing service within a few hours (rather than days) and on accurate billing.
All of this leads to ERG being a local, no-excuses rental partner.
The Branch Manager is responsible for every aspect of the branch business.
Manages entire operation with full P&L responsibility; maintains a sharp focus on Sales, Customer Service and Operations excellence.
Monitor EBITDA, units-on-rent, average rental rates, margins for new and used sales, delivery & setup work, and operating profits.
Collaborate with support center counterparts and peer Managers across an expanding network of national branches.
Interact effectively with all levels of employees.
Responsibilities include, but are not limited to: Achieve operational and revenue goals set by leadership; closely monitor reports and maintain firm control of the Branch’s financial performance.
Manage and/or contribute to proactive sales prospecting, new customer acquisition and account management of existing customers.
Mentor and support branch sales professionals throughout the entire sales life cycle.
Ensure that prospective goals are met; follow-up on leads, inbound & outbound sales calls, phone and in-person sales presentations etc.
Track the volume of quotes generated and ensure prompt follow-up.
Prepare sales & work orders for accepted quotes in POS system.
Maintains key data on lost deals; accurately enters/updates all contacts and sales activity in CRM.
Promote networking and shared solutions by participating in local, regional, and industry associations.
Communicate vision and set leadership direction for all branch employees.
Build a cohesive Branch team with a strong sense of urgency to meet customer requirements.
Observe employees’ core job skills as well as their ‘team’ interaction and communications.
Promptly communicate information from corporate to all branch personnel.
Support upper management decisions and uphold corporate policy.
Ensure that branch employees understand, embrace, and act on the Client Focus initiatives.
Organize process flow and physical space for continuous improvements (sales & business office, work yard, product assets, dispatch etc.
).
Prioritize workflow and manage day-to-day operation.
Monitor inventories and order materials and supplies; conduct monthly physical inventory.
Ensure supplies, tools, and equipment are properly used, maintained, and accounted for.
Oversee complete quality inspections of all units and trucks prior to customer delivery; ensure all assets returned from the customer are inspected for damage.
Ensure units meet all applicable codes.
Prepare for and undergo corporate operational Audits (6 months, annual etc.
) Provide branch employees with a healthy, safe work environment.
Maintain full compliance with all OSHA, DOT, and Safety rules and regulations and abides by all corporate rules and procedures.
Conduct regular branch meetings, safety meetings, and safety inspections.
Interview, hire, and manage the performance of all Branch employees.
Clearly communicate expectations, ensure employees are properly trained, and conduct timely performance appraisals.
Work one-on-one with team members; set weekly, monthly, quarterly, and annual goals; support employees in achieving their goals.
Build and maintain strong working relationships with customers, vendors, and suppliers.
Assist with and manage escalated customer concerns in a timely manner; research and resolve accounts payable, contract issues etc.
in a prompt and courteous manner.
Keep the Regional Director and management informed regarding areas of concern or opportunity such as major projects, inventory shortages, competitor activity or logistical challenges.
Support and Build a Unified Company Culture.
Maintains a safe work environment.
Continuous Improvement Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
Perform other related duties as assigned.
Job Requirements: High level of computer proficiency; especially with Excel and CRM applications.
Excellent attention to detail along with a proven ability to organize people & processes for increased production and efficiency.
Strong time management and multi-tasking skills; prioritize actions, set direction, and allocate resources in a fast-paced, high-volume operation.
Excellent interpersonal, communication, and negotiation skills.
Present information clearly and accurately; demonstrate command of the details and subject matter expertise in all interactions with customers, management, and colleagues.
Lead with a sense of urgency and a strong focus on the customer; anticipate customer needs and avoid unnecessary crises through proactive, careful planning.
Education and Experience: Bachelor’s Degree in Business or 10 years branch level or higher management experience with full P&L responsibility.
Experience in construction or industrial services is preferred.
Licenses and Certification Requirements: Valid driver’s license required with clean driving record.